Returns & Exchanges Policy
Last Updated: 2/5/2024
Thank you for your interest in 3Things Journal Company! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Returns
You have 30 days from the date of purchase to return an item for a full refund.
- To initiate a return, email us at hello@my3thingsjournal.com.
- Once approved, you will receive instructions on returning the item.
- You are responsible for the cost of return shipping.
- Refunds will be issued in full after the returned item is received and inspected.
Exchanges
You have 30 days from the date of purchase to exchange an item.
- To initiate an exchange, email us at hello@my3thingsjournal.com.
- Once approved, you will receive instructions on returning the item.
- Upon receiving the returned item, we will issue store credit equal to the original purchase price for you to use toward another item of equal or lesser value.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Personalized items
- Gift cards
- Downloadable products
How to Return or Exchange an Item
- Contact us at hello@my3thingsjournal.com to request a return or exchange authorization.
- Follow the instructions provided to securely return the item(s).
- Once we receive and inspect the returned item(s), we will process your refund or exchange within 7 business days.
Additional Notes
- We recommend using a trackable shipping service to return items.
- We are not responsible for lost or stolen return packages.
Please note: This policy is subject to change without notice.
If you have any questions, feel free to contact us at hello@my3thingsjournal.com.